Location:

London

Salary:

Salary – depending on experience

Contract:

Permanent

Customer Service Executive

London

Customer Service Executive

CyNation – The Company

CyNation improves organisations’ cyber and digital resilience by providing innovative and automated cyber security and compliance solutions and services.

Our vision is to become a leading European cyber security and information compliance services and solutions provider for mid size to large organisations covering clients across Europe, Africa, Middle East and Far East – the trusted “go to place” for securing a connected world.

Our mission is to provide complete end-to-end cyber security and information compliance solutions that encompass technology, people, culture and processes to enable organisations to become more resilient and effective against threats.

We are a start-up on the verge of scaling and international expansion.

The Role

The role provides a unique opportunity to contribute during this exciting stage of the company’s development and partake in the growth journey of a dynamic organisation by supporting all its client service related activities.

The Person

We are looking for a talented professional or graduate, ideally with 2-3 years of experience in customer service in a technology, B2B environment. We are interested in people with personality, “can & want to” attitude and willingness to learn as well as the spirit to go the extra mile.

Core Responsibilities

Providing outstanding client/customer service and care by providing product and service information and by resolving any product and service problems:

  • Manage large number of incoming calls
  • Attract potential clients/customers by answering product and service questions; suggesting information about other products and services, generating sales
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools, following communication procedures, guidelines and policies
  • Keep records of customer interactions, process customer accounts and file documents
  • Supporting clients/customer with opening their accounts and throughout the on-boarding process
  • Resolving product or service problems by clarifying the client’s/customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommending potential products or services to management by collecting client/customer information and analysing client/customer needs
  • Preparing product or service reports by collecting and analysing client/customer information; conducting survey and compilation of results
  • Contributing to team effort by accomplishing related results as needed
  • Measuring customer service and sales related key performance indicators
  • Working in close collaboration with other team members, pushing overall innovation

Requirements

  • University degree in Marketing, Communications, Economics or similar
  • Ideally 2-3 years of customer support and sales experience
  • Strong interest and ideally some knowledge base in compliance and cyber security
  • Track record in overachieving objectives
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters (patience & empathy for client/customer issues; good problem solving skills)
  • Excellent communication and presentation skills
  • Outstanding command of English, additional languages desirable
  • Good organisation skills, ability to prioritise & juggle competing tasks
  • Ability to work and communicate well within a small team
  • Self starter, creative and confident
  • Good common sense and commercial mind-set
Apply now

United Kingdom

contact@cynation.com

+44 020 3190 5000

The Rain Cloud Victoria
76 Vincent Square
London, SW1P 2PD

Netherlands

contact@cynation.com

The Hague Security Delta
Wilhelmina van Pruisenweg 104
2595 AN Den Haag

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